Privacy Policy
Robson Blinds Ltd
Introduction
This Privacy Policy explains how Robson Blinds Ltd ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website at https://www.robsonblinds.co.uk
("the Site") or interact with us.
We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Grounds for Processing Personal Data
We process your personal data based on the following lawful grounds:
Contractual necessity – to provide quotes, products, and services you request
Legitimate interests – to improve our website, services, and customer experience
Legal obligations – to comply with applicable laws and regulations
Consent – where required, such as for marketing communications
By using our Site, you consent to the collection and use of your data as outlined in this policy.
Information We Collect
1. Non-Personal Information
We may collect non-identifiable data such as:
Browser type and version
Device type and operating system
Pages visited and time spent on the Site
Referring URLs
This data helps us improve website performance and user experience.
2. Personal Information
We may collect the following personal data:
Name
Email address
Phone number
Address (for quotations, surveys, or installations)
Any information submitted via contact forms or enquiries
How We Collect Your Data
We collect personal data when:
You submit an enquiry via our website
You request a quote or consultation
You contact us by phone, email, or form
You browse our website (via cookies and analytics tools)
How We Use Your Information
We use your data to:
Respond to enquiries and provide quotations
Deliver our products and services
Communicate with you regarding your enquiry or order
Improve our website and customer experience
Send marketing communications (only where consent is given)
Maintain internal records and business operations
Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties where necessary, including:
Website hosting providers
IT and system administration services
Marketing and analytics providers (e.g. Google Analytics)
Contractors or installers (where required to deliver services)
All third parties are required to respect your data and comply with data protection laws.
We may also disclose data if required to comply with legal obligations.
Cookies and Advertising Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and measure the performance of our advertising.
Cookies help us:
Understand how users interact with our website
Improve functionality and performance
Provide relevant content
Measure and improve the effectiveness of our advertising campaigns
We may use:
Essential cookies – required for website functionality
Analytics cookies – such as Google Analytics
Advertising cookies – such as Google Ads and Meta (Facebook/Instagram) pixels, used for conversion tracking, remarketing, and measuring campaign performance
Preference cookies – to remember your settings
Advertising and Remarketing
We work with third-party advertising platforms, including Google Ads and Meta, to promote our products and services and measure the performance of our campaigns. These platforms may use cookies and similar technologies to:
Track conversions (such as form submissions or enquiries) resulting from our adverts
Show you relevant adverts on other websites and platforms based on your previous visit to our Site (remarketing)
Where enabled, match hashed contact details (such as email address or phone number) you provide to us against these platforms to improve the accuracy of conversion measurement (known as Enhanced Conversions with Google, or Advanced Matching with Meta). This data is hashed before being shared and cannot be used by the platform to identify you directly.
You can opt out of personalised advertising through your Google Ads Settings or Meta Ad Preferences, or by adjusting your cookie preferences on our Site.
You can control or disable cookies via your browser settings or our cookie consent tool.
Data Retention
We retain your personal data only for as long as necessary to:
Fulfil the purpose it was collected for
Meet legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (for marketing)
Lodge a complaint with the Information Commissioner's Office
Data Security
We implement appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or misuse
Alteration or disclosure
However, no online system is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Some of our third-party providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
UK-approved standard contractual clauses
Adequacy regulations
Marketing
If you opt-in to marketing communications, we may contact you with:
Offers
Updates
Promotions
You can unsubscribe at any time via:
Email unsubscribe links
Contacting us directly
Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Robson Blinds Ltd
Website: https://www.robsonblinds.co.uk
Email: sales@robsonblinds.co.uk
Phone: 01298 463085
Last Updated
April 2026